AboutTheRole:TheStoreManagerleadstheoverallstorebusinessobjectives,includingtheachievementofsalesandprofitabilitygoals.Thestoremanagerwillhaveoversightofallstoreoperations,aswellas,recruiting,hiringanddevelopmentofallteammembers.Thisdynamicindividualwilldemonstrateexcellentrelationshipbuildingskills,withbothinternalandexternalclients,toestablishanexceptionalserviceculture.Thisindividualwillserveasa“LaneCrawford”brandambassador,engaginginopportunitiesthatpromoteourproducts,vision,andinspirationof“OnlyatLaneCrawford”withinthemarket.WhatYouWillDo:InadditiontofollowingLaneCrawford’spoliciesandprocedures,keyaccountabilitiesinclude,butarenotlimitedto:CustomerService• Toensuretheentireteamunderstandstheneedtodeliverconsistent,friendlyandresponsiveservice• ToensuretheLaneCrawfordstandardsofserviceareconsistentlyexecutedatalltimes• Totakeeveryopportunitytoexceedthecustomersexpectationsbybeingproactiveandhandlingandresolvingcustomerissuesandcomplaintsefficientlyandcourteously• Toensureaftersalesserviceactivitiessuchasgiftwrapping,dispatchanddelivery,conciergeservicearebeingexecutedefficientlyandontime• Tomonitorstaffschedulingtoensuretherearesufficientstaffavailableintheretailsellingareaatalltimestoprovideexpectedstandardsofserviceandtobuildthebusinessonalldayparts• Tobuildaclientelingcultureinthestore,ensuringthatstaffunderstandtheimportanceofbuildinglongtermrelationshipswithcustomerstoincreasefrequencyofvisitandunits/$pertransaction• TobuildrelationshipsandactivelycommunicatewiththeVIP/Diamondcustomersofthestore• Tosolicitfeedbackfromcustomersandsharethisfeedbackwithappropriatepeopleinstore/office• Toexecuteastoreplanforallchannels,basedonMysteryShopperFeedback,toimprovecustomersatisfactionandincreasetheirloyaltytoLaneCrawfordSalesandProfit• Toachieveagreedsalesandprofittargetsforstoretakingcorrectiveactiontoimproveunsatisfactoryperformance• Tobeproactiveinidentifyingsellingandcostcontrolopportunitiesthatwillhelpachieve,andexceed,thesalesandp
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